Help & Information

Need some help ordering? Have a look at some of the frequently asked questions and answers below or if that doesn't help Contact us here or Free Call on 0800 PURELY (787 359).

Payment

  • What payment methods do you accept?

    • Purely Piercings currently allows payment by either Credit/Debit card (via DPS) or Direct Debit.

      Credit/Debit Cards
      If you choose to pay by Credit/Debit Card then you will be transferred to the DPS website to complete the payment after you enter your order details. DPS is New Zealands largest payment provider so you know your card details are completely safe & secure. If you don't like using your card online you can always give us a call on 0800 PURELY (787 359) and we'll process your card over the phone.

      Direct Debit / Internet Banking / Manual Deposit
      If you choose to pay via Direct Debit then you will be given our Bank Details & relevant reference number after you checkout. Please make sure to include the reference when paying so we can process the payment as quick as possible. You can also make a deposit at any branch of the ANZ Bank by using the same details.


      Purely Piercings DOES NOT allow Cheques or cash payments in any form and we do not allow cash to be dropped off at our offices.
  • Will my credit card be safe?

    • To make sure your Credit/Debit card details are as safe as possible we use DPS to handle all our card payments. DPS is the leading payment provider in New Zealand so you know you're in good hands.

      When you checkout all your personal details on our site & your card details on the DPS Site are secured using industry standard 256bit SSL encryption.
  • How long will my direct debit take?

    • This can vary depending on banks and working days but generally within about 24 hours. We process any payments before orders go out at 1pm so as long as the payment is in then you'll receive your order without delay.

      Any cheque deposits must clear before orders are shipped so please be aware of that if you are depositing money at an ANZ branch.

Loyalty Program

  • How long are my points valid for?

    • Points are valid for 12 months from the date of issue. We'll even send you an email before they expire to remind you in case you've forgotten.
  • How do I redeem my points?

    • To redeem your points all you need to do is log into your account and place an order. We'll automatically calculate your credit and show you on the checkout page. From there you'll be asked to pay the excess .

      Points can be used for any purchase including items on sale items or in conjunction with any specials offers we have at the time.
  • How do I earn Points?

    • Nothing could be easier - 14 days after your order has been dispatched we'll send you an email asking you to review your purchase. Simply follow the instructions, review your purchase and we'll credit 15% of the purchase price onto your Purely Account for next time.

      Just make sure to either to either log in to your account or include your email address when checking out!

Care

  • Is my new Body Jewellery clean?

    • Any time your skin is broken, proper hygiene is vitally important. We at Purely Piercings can not stress enough how essential it is that you make sure to keep not only your piercing as clean as possible, but also to clean any body jewellery you use.

      All Body jewellery sold on Purely Piercings is sold new (unused) and clean but should in no way it be assumed, unless otherwise specified on an individual item, to be sterile. Purely Piercings will not be held liable for any harm or loss suffered by customers using our body jewellery incorrectly or without following appropriate safety procedures. For your own safety, please make sure to clean all new body jewellery fully with an approved cleaning agent prior to use and avoid using body jewellery if at anytime your piercing is infected, broken or otherwise in less than perfect condition.

      You should always use a licensed professional to do your piercings. Please make sure to fully adhere to any advice given to you by your local tattoo or piercing studio and if you notice any problems or are concerned at all, please make sure to get help as soon as possible.

      Purely Piercings aims to make sure all customers fully enjoy their piercings and any jewellery for years to come so please, take your health seriously.
  • How do I look after my Wooden Jewellery?

    • Wooden Jewellery is definitely in a class of it's own, the natural colours & grains are unique to each piece which makes owning wood plugs and wood tunnels something special. There are however some things you need to be aware of to make sure your new plugs last and maintain their colours for as long as possible.

      Wood Jewellery does change colour, this occurs from both sunlight and your body's natural oils. This aging process however tends to enhance the product. We recommend using Jojoba oil on your wooden plugs both when you first get them plus every few months to keep the wood healthy & looking it's best.
      To apply simply rub the item clean, add a few drops of Jojoba oil with a soft cloth and polish. All it takes is a few drops – do not over oil.

      Wooden Jewellery can also be easily damaged if handled roughly so avoid dropping or banging against hard surfaces.

Delivery

  • How will my order be sent?

    • All our orders go out for free via either NZ Post or Fastway Couriers.

      Standard Post
      Orders under $40 or Rural orders are dispatched via NZ Post. Most of the time the delivery date is the same as courier but it is less hassle for you as it will be simply left in your letterbox.

      Fastway Courier
      Orders over $40 are dispatched via Fastway Courier. If this is the case then your dispatch email will contain the relevant tracking number and the order will be signature required.

      Either way your order will be fully insured.
  • Is my order insured?

    • All orders are 100% insured. In the case of non-delivery let us know and we'll get you a replacement sorted ASAP.

      We take care of all insurance claims so apart from the slight delay on your end it's as hassle free as possible.
  • How fast is delivery?

    • We've made it our priority to make sure your order gets to you as quick as possible. Orders are dispatched 1pm weekdays and hit the following deadlines in about 95% of cases:

        - Auckland: Next Working Day
        - North Island Urban: Next Working Day
        - North Island Rural: 2 Working Days
        - South Island: 2 - 3 Working Days

      These are based on Courier delivery, if you select postal delivery please allow an extra couple of days - if you need the item urgently make sure to select Courier Delivery to prevent delays!

      Please note: Delivery time can vary a lot though as it's out of our hands once it leaves our warehouse, Auckland orders frequently arrive the same day while some rural deliveries can take a few days.
  • I don't live in NZ, do you ship international?

    • We most certainly do. At the moment we ship to Australia, Canada, Great Britain & the United States. All items are sent via Insured NZ post daily and takes about 5 - 10 days to arrive.

      Shipping Costs
      Australia$6.50 AUDFree on orders over $35 AUD
      United States$8 USDFree on orders over $55 USD
      Canada$8 CADFree on orders over $55 CAD
      Great Britain£7 GBPFree on orders over £50 GBP


      All customs charges are the responsibility of the buyer. We will not falsify any declarations or prices under any circumstances.

      To view prices in your currency with correct taxes and shipping charges make sure to select your currency above the search bar at the top of the page!
  • How much will the delivery cost?

    • The Purely team had a big think about this and decided it's just not right to tempt you with a great range of body jewellery at a great price and then charge you an arm and a leg to ship it.

      Nope here at Purely Piercings you'll we only charge a small fee of $1 per order + FREE NZ delivery on all orders over $20.
  • How often are orders dispatched?

    • Orders are dispatched 1pm weekdays - excluding public holidays. As soon as your order is dispatched we'll send you an email to let you know + the tracking number (if applicable).

      Direct Debit orders will not ship till payment clears - this can be up to 48 hours depending on banks. As soon as it clears it'll go out in the next dispatch.

General

  • Who are you guys?

    • Purely Piercings is a 100% New Zealand owned and operated company operating out of Auckland. What we mean by that is while our products are imported (where possible we do source New Zealand made) all profits stay in the country and are not sent off overseas.

      We pride ourselves on not just a huge range of body jewellery but also our unsurpassed quality of both products and customer service. We are all New Zealand citizens, speak perfect English (and nothing really else) and don't use automated answering machines (a novelty in this day and age we know).

      We're always on the lookout for new and exciting stock and make it our goal to ensure that you are as happy with your purchases as we are.
  • How are products sized?



    • All items on the site are listed with standard US gauge & imperial measurements + we've added common conversions into metric where we can. Measurements are done from the smallest part of the wearable area of the body jewellery unless mentioned below or on the product.

      Where applicable we've also added in other measurements such as length. These details can generally be found by clicking the detailed tab on any product page.

      Tapers
      Measured at the largest part - ie. a 10mm taper will stretch up to 10mm.

      Tunnels/Plugs
      Measured at the smallest part of the wearable area, this is generally the middle of the item and does not include any flared areas. If your ear is freshly stretched then we do recommend holding off on flared items as they can involve an extra stretch of 2mm which can be unpleasant for some people.

      Due to manufacturing differences there can be a slight variation in sizing between products & even manufacturing runs (no more than 10%) but this difference is obviously magnified in larger gauge items (25mm +) - if you need a very specific size without margin of error then please get in touch with us first.
  • What if I find it cheaper elsewhere?

    • Buy Now - Compare Later
      We know you hate it when you get yourself an awesome deal only to find an even better one a week later, so at Purely Piercings we've come up with a simple solution. If you find the same or better item at a better delivered price within 30 days of purchase simply let us know and we'll refund you the difference - simple as that.

      What does it Cover
      We've tried to make this as simple as possible but just note the rather obvious details below:
      1. Product must be the same or better.
      2. Price must be the total landed cost if it's coming from overseas. Any NZ items must include all relevant delivery charges and can't be combined with other items to artificially deflate the cost.
      3. If the matching product comes as a quantity discount then we reserve the right to demand that the same quantity is met.
      4. You must let us know by either emailing us, using the contact form or calling us on 0800 PURELY (787 359) within 30 days of the order date.
      5. Offer is available for New Zealand purchases only.

Ordering

  • How do I place an order?

    • We've designed the Purely website to be as simple as possible to use.

      To Find a Product
      To browse for products you can either select the category from the menu or use our easy search system - both are found at the top of the site. If you're using our easy find system simply enter any keywords (colour etc) and click search. Once you have found the product listing you can either browse from there or use the filters on the left have side to narrow down your search.

      To purchase a Product
      Once you have found what you like simply click on the product, check out all the details then select your size & click the big Add to Cart button.

      To complete your Purchase
      From there you can either click "Continue Shopping" or click "Checkout Now" to place you order. If you choose to checkout then simply follow the instructions to complete your order details and either click to "Pay by Credit / Debit Card" or to "Pay by Direct Debit / Bank Transfer". For credit cards you'll have the option to put in your details & pay and then that's it!
  • Do you accept phone orders?

    • Yes we do!

      Simply give us a call on 0800 PURELY (787 359) and we'll process your order right then and there. Alternatively use the contact form to send us a message and we'll give you a call back to get it sorted.
  • My card is declining, what do I do?

    • The first thing to do is double check all the details are correct including the order of the expiry date.

      Failing that just give us a call on 0800 PURELY (787 359) and we'll process it for you over the phone.
  • Why do you want my email address/phone number?

    • If you don't want us to have your email address or phone number that is completely up to you and will in no way prevent you from purchasing. That said though there are some benefits that you may like.

      Order Updates
      We send these out by email (including tracking numbers) so if we don't have your email address then we can't send you those.

      Order Issues
      Just in case something happens such as an item is out of stock or there is a problem with your the delivery address we'll try and call or email you to get it clarified. If we can't get in touch with you we just have to cancel & refund the order. If you give us your phone number then we'll add that to the packing slip so if the courier can't deliver they can easily get in touch with you.

      Reward Points
      In order to get reward points we send you an email with the details.

      Remember - We take your privacy extremely seriously, we will never give or sell your information to any third party.
  • What payment methods do you accept?

    • Purely Piercing currently allows payment by either Credit/Debit card (via DPS) or Direct Debit.

      Credit/Debit Cards
      If you choose to pay by Credit/Debit Card then you will be transferred to the DPS website to complete the payment after you enter your order details. DPS is New Zealands largest payment provider so you know your card details are completely safe & secure. If you don't like using your card online you can always give us a call on 0800 PURELY (787 359) and we'll process your card over the phone.

      Direct Debit / Internet Banking / Manual Deposit
      If you choose to pay via Direct Debit then you will be given our Bank Details & relevant reference number after you checkout. Please make sure to include the reference when paying so we can process the payment as quick as possible. You can also make a deposit at any branch of the ANZ Bank by using the same details.


      Purely Piercings DOES NOT allow Cheques or cash payments in any form and we do not allow cash to be dropped off at our offices.

Privacy

  • Is my Information Private?

    • Any private information we collect is for the sole purpose of sending out your order. We will never give or sell your information to any third party. At any time you can ask us to remove all order history from our servers.

      If you give us your email address then we will use that solely for the reasons you have specified (order updates, opt in newsletters etc.). You can unsubscribe from messages at any time by clicking the unsubscribe link at the bottom of the email.
  • How will my order arrive?

    • We understand that you don't want the whole world to know you business so to that end we make sure all packages are sent with no mention of Purely Piercings.

      If you provide your phone number then that will be included on the package in case the delivery provider needs to contact you.

      If the item is a gift make sure to the tick that box on checkout and we'll leave the packing slip out.
  • Is my email address safe?

    • Providing us with your email address is 100% optional and in no way required to place your order. If you do give us your email address we'll only use it to send you your order confirmation, dispatch details (including tracking number - if relevant) and how to claim your loyalty points.

      If you decide to sign up for our newsletter or ask for new product/back in stock updates then we will only contact you for those reasons. You can unsubscribe at any time.

      Purely Piercings will never give/sell your private details to any third party under any circumstances.

Returns / Warranty

  • What if I'm not happy with my purchase?

    • All New Zealand orders come with a 14 day questionless right of return. If you receive your order and are not happy for whatever reason simply send it back with the supplied returns form (on the back of the packing slip) and we'll get it sorted ASAP. You can return for a size exchange, store credit or a refund to your credit card/bank account - you have the option to specify on the returns form.

      Please note that return shipping and any subsequent damage will be your responsibility. Item(s) must arrive back to us within 14 days (the date is printed on the returns form) and have a completed & signed returns form.

      Any returned items must be in the original unopened heat sealed bag - so before you break the heat seal please check that the style/size is what you expected. Once the heat seal is broken we can not accept an item back for a return/exchange.
  • You sent me the wrong item, now what?

    • If you find yourself in this situation then we are extremely sorry for the inconvenience. All items are checked but sometimes mistakes do occur.

      Simply email or give us a call and we'll get the correct item sent out straight away. We do ask that you don't break the heat seal as we will need to arrange to have the wrong product sent back to us. Obviously this won't cost you anything extra.
  • Something broke, what do I do?

    • All items carry a 6 month warranty so just drop us an email or give us a call and we'll sort it out ASAP!
      1. Items are covered for manufacturing defects only.

      2. Items are covered expressly for 6 months following purchase.

      3. The warranty only covers items failing under normal use and does not include damage due to negligence, normal wear and tear or actions outside the realm of normal use.

      4. Please contact us if you wish to return an item, as items returned without prior notification will be sent back at your expense.

      5. Purely Piercings will make every effort to repair or replace the item but since stocks are frequently limited, we reserve the right to issue a refund and will not be held liable if the item is no longer stocked by us. Choice of repair, replacement or refund is at the sole discretion of Purely Piercings.
Top